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Frequently Asked Questions FAQ A: We currently offer two shipping options: USPS Priority and UPS Ground. Orders placed through USPS Priority will take 2-3 days general to receive, while UPS Ground will take 2-7 days depending where the final destination is. We also can ship to APO. Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. If further assistance is needed please e-mail us at sales@llcollections.com Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order. Q: Do you ship internationally? A: At this time, the only international area we ship to is Canada. Returns Q: What is the return policy? A: If you are not satisfied with your product, you may return it within 3 days of receipt for a full refund. Shipping and handling is non-refundable for all returns and exchanges. All return items must include original packaging and must NOT be used, soiled, washed, wrinkled, or damaged. Please email us for any concerns of return or exchange. Q: When will get my credit for the refund? A: All return items must include original packaging and must NOT be used, soiled, washed, wrinkled, or damaged. A refund will be issued within 3-5 days of return contingent upon receiving the item in its original form and content. Q: What are the return instructions? A: For most products, the packing slip in your package will contain detailed instructions for returning an item. OthersHere are the basic steps:
Q: I have further questions regarding about the product. Where do I go to get more information? A: Please e-mail us at product@llcollections.com with your question and we will provide an answer within 36 hrs. |
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LL Collections
. All Rights Reserved. (866) 963-2892 |