Refund Policy

Refund & Returns Policy – LL Collections

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At LL Collections, we take pride in the quality of our products and want you to feel confident in every purchase.

Your Right to Cancel (UK Consumer Law)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us at:
littleluxuriesgift@gmail.com

 

Returns Timeframe
Once you have notified us of your cancellation, you have a further 14 days to return the item(s) to us.

Return Conditions
To be eligible for a refund, items must be:

• Unused

• In their original packaging

• In a fully resalable condition

We reserve the right to reduce the refund if the item shows signs of handling beyond what is necessary.

 

Return Costs

UK Mainland (England, Scotland, Wales)

• Customers are responsible for return postage costs unless the item is faulty or incorrect

Northern Ireland

• Customers are responsible for return postage costs

• Please note: return shipping from Northern Ireland may be higher and can take longer to process

We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

 

Faulty or Incorrect Items
If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.

In these cases:

• Return costs will be covered by LL Collections

• Please contact us within 30 days of receiving your order

 

Refunds
Once your return is received and inspected, refunds will be processed within 14 days.
Refunds will be issued to your original payment method.

 

Non-Returnable Items
We are unable to accept returns on:

• Personalised or bespoke items

• Items sealed for hygiene reasons once opened

 

Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us at:
littleluxuriesgift@gmail.com

 

LL Collections where every detail matters.