Body oils

Returns & Refund Policy

At LL Collections, each product is thoughtfully handcrafted with care, intention, and the highest quality ingredients. Due to the personal and hygienic nature of our self-care products, we kindly ask you to review our returns policy below.

Hygiene & Safety Notice

For health, safety, and hygiene reasons, we are unable to accept returns or exchanges on bath bombs or CBD-infused products once they have been opened or used, unless the item is faulty or damaged upon arrival.

This policy ensures that every customer receives products that are safe, fresh, and uncompromised.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve this quickly, include:

• Your order number

• Clear photographs of the item and packaging

• A brief description of the issue

Once reviewed, we will offer a replacement or full refund, depending on the situation.

Returns Eligibility

We may accept returns only if:

• The item is unused and unopened

• It is in its original packaging

• The return is requested within 14 days of delivery (in line with UK consumer regulations)

Please note: Return postage costs are the responsibility of the customer unless the item is faulty.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• CBD-infused products (unless faulty)

• Products not in original condition

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method

• Please allow 5–10 working days for funds to appear, depending on your bank provider

Shipping Policy – LL Collections

At LL Collections, every order is prepared with care, intention, and attention to detail—ensuring your products arrive ready to support your self-care rituals.

Processing Time

All orders are processed and dispatched within 2 working days (Monday–Friday, excluding bank holidays).

You will receive a confirmation email once your order has been shipped.

Delivery Time

Once dispatched, delivery typically takes 2–5 working days, depending on your location and courier service.

Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside of our control.

Shipping Experience

Each order is:

• Carefully packaged to protect product quality

• Designed to arrive in perfect condition

• Prepared with the same care and intention as the products themselves

Delays

While we aim to meet all delivery timeframes, delays may occasionally occur due to:

• Courier service disruptions

• Seasonal demand

• Incorrect or incomplete address details

LL Collections is not liable for delays once your order has been dispatched, but we will always support you in tracking and resolving any issues.

Incorrect Address

Please ensure all delivery details are correct at checkout.We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at:[Insert your email address]

We will work with the courier to resolve the issue as quickly as possible.

A Note from LL Collections

Your order is more than a delivery—it is part of your personal ritual. From preparation to arrival, we ensure every step reflects the care, quality, and intention behind our brand.